General Terms and Conditions
All bookings are subject to acceptance of the following terms:
Check-in and Check-out:
Check-in is from 4:00 PM. Check-out is at 10:00 AM.
Reservation Confirmation:
Reservations require a 30% deposit to confirm the booking, with the remaining balance due 30 days before arrival. If a guest cannot travel, a date change may be an option for €100.
Cancellation/Refunds:
Standard industry cancellation fees apply to all bookings: Payments are non-refundable. If you cancel after the deposit is received, the deposit will be forfeited. If you cancel less than 30 days before arrival, 100% of the total amount will be retained.
No-Show:
If you do not arrive at the accommodation on the scheduled arrival date, it will be considered a no-show, the booking will be canceled, and the deposit/balance will be forfeited.
Travel Insurance:
Casa Florencia recommends all guests purchase adequate travel insurance. It is the responsibility of guests to arrange their own travel insurance before traveling. Typically, it will cover expenses resulting from inability to travel due to illness, death of the traveler or a close family member, loss of luggage, flight cancellations, repatriation due to illness, and other provisions.
Non-Smoking Policy:
All accommodations are non-smoking. Guests are kindly requested to smoke outside. A €200 fee applies for smoking indoors. This charge covers the costs associated with removing tobacco smoke from furniture and bedding.
A credit card number is required for damage/security purposes. Casa Florencia is authorized to deduct money to cover the cost of additional/excess cleaning, damages, repairs, replacement of items, or any other breach of these terms and conditions. Any additional charges will be applied to the guest’s credit card after departure.
Modifications:
If a guest wishes to transfer their reservation to another guest, an administrative fee of €100 will apply. Casa Florencia reserves the right to authorize date or primary guest changes.